Customer Service

Customer Service is at the heart of everything we do at Admiral. We want every visit you make to our venues to be a memorable occasion.

We’d therefore love to hear any feedback you might have which could help us improve the service we offer you. Email us at customercare@admiralslots.co.uk

Frequently Asked Questions

  • I have never played at Admiral before, how do I get involved? +

    It couldn’t be easier! Simply head down to your most convenient Admiral venue and speak to one of our helpful team members – No membership is required! Once there, you will be able to sign up to Admiral Text Rewards – you’ll receive exclusive welcome offers straight to your phone! The team are always on hand to ensure you have the upmost comfortable Admiral experience. Click here to find your nearest venue. Over 18’s only. 

  • Can I play online? +

    Yes, you can play online with our partner casino, AdmiralCasino.co.uk. Play all your favourite in-store games, online! Play 24 hours a day, 7 days a week! 

  • What type of machines are available at Admiral venues? +

    Admiral prides itself on offering the best slots entertainment on the high street. We offer a broad range of big £500 jackpot slots that you’d find in any casino, bookmaker or bingo venue with all the leading titles by Novomatic, Astra Games, SG Gaming and many, many more!

    Formerly known as Nobles Amusements, Admiral still keeps classic fruit machines close to it’s heart and we have something for everyone that you can play from as little as 10p. To discover more about our latest titles click here!

  • What games are available at Admiral venues? +

    As the market leader, we host a huge variety of timeless games in all of our venues. Produced by NOVOMATIC, we have Book of Ra, Lucky Lady’s Charm and Treasure Chest to name a few, with a vast range on offer from Astra, Bell-Fruit Games, SG, Gamestec, Inspired Gaming and many more!

    Simply click here to see what games are available at your venue.

    Look out for the latest NOVOMATIC games!

  • What other games can I get involved in? +

    Each venue hosts a variety of background games to suit all interests, with additional games coinciding with national and international events. Depending on the venue, you will be able to take part in bingo, prize draws and raffles alongside machine plays.

  • What is the biggest Jackpot I can win? +

    The biggest jackpot on offer is £500, with other jackpots ranging from £5 to £100!

  • How do I find out about new game releases? +

    Keep up to date with the latest game releases by either signing up to our mailing list to receive your very own Members Only Newsletter, or joining Admiral Text Rewards at your nearest Admiral venue. 

  • How can I access the latest offers? +

    Be the first to access our latest offers by joining Admiral Text Rewards in store and / or signing up to our Members Only mailing list!

  • If I sign up to your mailing list, will my personal details be passed on to a third party? +

    All customer data is secure and only accessible to the online mailers at Admiral, who send exclusive offers and updates to our protected mailing list. No data will be passed on to a third party. For more information, please see our Privacy Policy below.

  • Where do I find opening hours and contact numbers? +

    Click here to search for the venue you would like to contact. All contacts details including site addresses will appear.

  • Do I have to pay for refreshments at Admiral venues? +

    All gamers receive selected free refreshments including; fresh juices, soft drinks, tea, coffee and hot chocolate, along with a selection of biscuits.

    Now from just £2, gamers can enjoy a tasty meal, from our new Hot Food Menu. Meals include: 

    Breakfast Burger
    Burger / Cheese Burger / Chicken Burger & Chips
    Hot Dog & Chips
    Mild Curry Noodles (v)
    Chips

    Simply place your order with a member of the Admiral team!

  • I never carry cash on me, do your venues have ATM’s inside? +

    Most of our venues have an ATM machine, with the addition of a change machine. Our Admiral team members are more than happy to help you access the change you require.

  • Do you offer a customer loyalty scheme? +

    We want to reward you for your loyalty! Each of our venues offers a loyalty scheme to all of our customers. Simply ask in store for details.

  • I have a query, and I’m not too sure who to ask? +

    If you have a query or complaint about your Admiral experience please email customercare@admiralslots.co.uk and a member of the Admiral team will be happy to help you. We aim to resolve all queries within 72 hours.

  • I noticed Kwik Tan in your venue, where would I find more information about Kwik Tan? +

    Admiral are happy to announce that Kwik Tan salons are incorporated in over 40 of our venues! Click here for more information about Kwik Tan, and to find you nearest salon.

Admiral Policies & Responsible Gambling

  • Responsible Gambling

    Gaming at Admiral is a fun and exciting form of entertainment when enjoyed responsibly.

    Admiral and the entire Novomatic Group of companies are committed to providing an enjoyable and responsible gambling experience for over 18’s.

    When gaming with us it’s important to remember:

    • You are buying entertainment, not investing money.
    • You should only spend what you can afford to lose.
    • In advance of playing you should set strict limits on how much you will spend.
    • Problems will arise if playing machines becomes the most important part of your life.
    • Playing should take up only a relatively small amount of your life and interest.
    • Playing within your means is likely to fun and exciting.
    • Spending outside your means is likely to create problems for you and others.
    • You shouldn’t play to escape from worries or pressure.

    To get more information if you believe you or a loved one may have a problem with gambling, please visit Gamcare.org.uk where you will find impartial, free and independent advice from trained counsellors. To learn more about Novomatic’s own responsible gambling support visit Playnice.org.uk

    + Read More
  • Privacy Policy at Admiral, part of the Novomatic Group

    Luxury Leisure Talarius (and “we”, “us”, or “our”), owned by Novomatic Group, is committed to protecting your privacy at all times. We aim to respect any personal information you share with us, or that we receive from others, and keep it safe. This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is collected and used, including through our websites.

    Luxury Leisure Talarius refers to the companies operating under the control of Luxury Leisure and Talarius Ltd and includes SAL and RAL Ltd. Luxury Leisure company number 02448035 and Talarius Ltd company number 05382157.

    Luxury Leisure Talarius is the controller for the personal information we process, unless otherwise stated.

    What we’ll tell you:

    1. How we collect personal information about you

    2. What personal information we use

    3. How and why we use your personal information

    4. Lawful bases

    5. Communications for marketing

    6. How long we keep your personal information

    7. Will we share your personal information?

    8. Security/ storage of, and access to your personal information

    9. International Data Transfers

    10. Your data protection rights

    11. Changes to this Notice

    12. Links and third parties

    13. How to contact us

     

    1. How we collect personal information about you

    We collect personal information about you:

    When you give it to us directly, for example, personal information that you give to us when you communicate with us by email, telephone or letter etc.

    When we obtain it indirectly, for example, your personal information may be shared with us by a third party.

    When it is available publicly. Your personal information may be available to us from external publicly available sources. For example, depending on your privacy settings for social media services.

    When you visit our premises, for example, where CCTV is used.

    When you visit our website or use our Wi-Fi services, we automatically collect the following types of personal information:

    • Technical information, including a truncated and anonymised version of your internet protocol (IP) address used to connect your device to the internet, browser type and version, time zone setting, browser plug-in types and versions and operating systems and platforms.

    • Information about your visit to the websites, including the uniform resource locator (URL) clickstream to, through and from the website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, referral sources, page interaction information (such as scrolling and clicks) and methods used to browse away from the page.

    We collect and use your information by using cookies on our website – please see our Cookie Policy for more information.

     

    2. What personal information we use

    We may collect, store and otherwise process the following kinds of personal information:

    a. your name and contact details including postal address, telephone number, email address and emergency contact details and, where applicable;

    b. your date of birth and gender;

    c. your financial information, such as bank details and credit/ debit card details;

    d. information about your computer/ mobile device and your visits to, and use of this website, for example, your IP address and geographical location and/ or any other personal information which we obtain as per section 1.

    Special categories of data
    The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

    In certain situations, Luxury Leisure Talarius may collect and/ or use these special categories of data for example, information on customer medical conditions, if they are required to use our services. We will only process these special categories of data if there is a valid reason and where the GDPR allows us to do so.

     

    3. How and why we use your personal information

    Your personal information, however it is provided to us, will be used for the purposes specified in this Notice. In particular, we may use your personal information:

    a. to provide you with services, products or information that you have requested;

    b. to communicate as necessary with you;

    c. to provide further information about our work, services or activities (where necessary, only where you have provided your consent to receive such information);

    d. to answer your questions/ requests and communicate with you in general;

    e. to manage relationships with our partners and service providers;

    f. to analyse and improve our work, services, activities, products or information (including our website), or for our internal records;

    g. to keep our facilities safe and secure;

    h. to run/ administer the activities of Luxury Leisure Talarius, including our website, and ensure that content is presented in the most effective manner for you and for your device;

    i. to audit and/ or administer our accounts;

    j. to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/ or law enforcement bodies with whom we may work (for example, requirements relating to the payment of tax or anti-money laundering);

    k. for the prevention of fraud or misuse of services;

    l. for the establishment, defence and/ or enforcement of legal claims; and/or

    m. to notify you about changes to our services.

     

    4. Lawful bases

    The GDPR requires us to rely on one or more lawful basis to use your personal information. We consider the grounds listed below to be relevant:

    a. Where necessary so that we can comply with a legal obligation to which we are subject (for example, where we are obliged to share your personal information with regulatory bodies which govern our work and services).

    b. Where necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering a contract.

    c. Where there is a legitimate interest in us doing so.

    d. Where the above reasons have not been satisfied and/ or you have provided your consent for us to use your personal information in a certain way.

    The GDPR allows us to collect and process your personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as that processing is fair, balanced and does not unduly impact your rights as an individual).

    In broad terms, our “legitimate interests” means the interests of running of Luxury Leisure Talarius as a commercial entity.

    When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and on your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

     

    5. Communications for marketing

    We may use your contact details to provide you with information about our work, services and/ or activities which we consider may be of interest to you.

    Where we do this via email, SMS or telephone, we will not do so without your prior consent (unless allowed to do so via applicable law).

    Where you have provided us with your consent previously but do not wish to be contacted by us about our work, services and/ or activities in the future, you can opt out of receiving communications from us at any time by clicking the “unsubscribe” link at the bottom of our emails/ texts. You can also change your preferences at any time by following the information provided within the communication or contacting us by the contact details below.

     

    6. How long we keep your personal information

    We will not retain personal information for longer than is necessary and it will only be held for the purposes for which it was obtained in line with our Policies and Procedures.

    If you request to receive no further contact from us, we may keep some basic information about you on our suppression list in order to comply with your request and avoid sending you unwanted materials in the future.

     

    7. Will we share your personal information?

    We do not share, sell or rent your personal information to third parties for marketing purposes. However, in general we may disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice.

    These parties may include (but are not limited to):

    a. local authorities and other public bodies;

    b. establishments/ prospective employers (for example if a reference is sought);

    c. suppliers and sub-contractors for the performance of any contract we enter into with them, for example IT service providers such as website hosts or cloud storage providers;

    d. professional service providers such as accountants and lawyers;

    e. parties assisting us with research to monitor the impact/ effectiveness of our work, events, services and activities;

    f. the police;

    g. regulatory bodies who govern our work, such as the Gambling Commission.

    In particular, we reserve the right to disclose your personal information to third parties:

    • in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the (prospective) seller or buyer of such business or assets;

    • if substantially all of our assets are acquired by a third party, personal information held by us may be one of the transferred assets;

    • if we are under any legal or regulatory duty to do so; and/or

    • to protect the rights, property or safety of Luxury Leisure Talarius, its personnel, users, visitors or others.

     

    8. Security/ storage of and access to your personal information

    Luxury Leisure Talarius is committed to keeping your personal information safe and secure and we have appropriate and proportionate security policies and organisational and technical measures in place to help protect your information.

    Your personal information is only accessible by appropriately trained staff and is stored on secure servers which have features to prevent unauthorised access.

     

    9. International Data Transfers

    Given that we are a UK-based organisation we will normally only transfer your personal information within the European Economic Area (“EEA”), where all countries have the same level of data protection law as under the GDPR.

    We may use agencies and/ or suppliers to process personal information on our behalf, it is possible that personal information we collect from you will be transferred to and stored in a location outside the EEA, for example the United States.

    Please note that some countries outside of the EEA have a lower standard of protection for personal information, including lower security requirements and fewer rights for individuals. Where your personal information is transferred, stored and/ or otherwise processed outside the EEA in a country that does not offer an equivalent standard of protection to the EEA, we will take all reasonable steps necessary to ensure that the recipient implements appropriate safeguards (such as by entering into standard contractual clauses which have been approved by the European Commission) designed to protect your personal information and to ensure that your personal information is treated securely and in accordance with this Notice. If you have any questions about the transfer of your personal information, please contact us using the details below.

    Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure. However, once we have received your personal data, we use strict procedures and security features to try and prevent unauthorised access.

     

    10. Your data protection rights

    Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing purposes or to unsubscribe from our mailing list at any time. You also have the following rights:

    a. Right of access – you have the right to ask us for copies of your personal information. You can contact us to ask for confirmation of what personal information we hold on you and to request a copy of that personal information. Provided we are satisfied that you are entitled to see the personal information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exemptions that apply.

    b. Right of erasure – at your request we will delete your personal information from our records as far as we are required to do so. In some cases, we would propose to suppress further communications with you, rather than delete it.

    c. Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated. You also have the right to ask us to complete information you think it is incomplete.

    d. Right to restrict processing – you have the right to ask for processing of your personal information to be restricted if there is disagreement about its accuracy or legitimate usage.

    e. Right to object – you have the right to object to processing where we are (i) processing your personal information on the basis of our legitimate interests, (ii) using your personal information for direct marketing or (iii) using your information for statistical purposes.

    f. Right to data portability – to the extent required by the GDPR, where we are processing your personal information either (i) by relying on your consent or (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract, and in either case we are processing using automated means (i.e. with no human involvement), you may ask us to provide the personal information to you in a machine-readable format.

    g. Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing of your personal information which produces legal or similarly significant effects on you, unless such a decision (i) is necessary to enter into/perform a contract between you and us/another organisation; (ii) is authorised by EU or Member State law to which Luxury Leisure Talarius is subject (as long as that law offers you sufficient protection); or (iii) is based on your explicit consent.

    Please note that some of these rights only apply in limited circumstances.

    If you wish to exercise any of your rights please complete this form. The form is designed to assist you in the process of making an information request and, as a result, may speed the process up. It is not mandatory and all information requests from individuals made in other formats will also be processed however we may need to contact you for further information if required.

    If you have any queries or concerns, please contact us at GDPRgroup@luxuryleisure.co.uk 

    If you are dissatisfied, you can make a complaint about the way we process your personal information to us. You are further entitled to make a complaint to the Information Commissioner’s Office – www.ico.org.uk:

    The Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Tel: 0303 123 1113 (local rate)

    Email: https://ico.org.uk/global/contact-us/email/

     

    11. Changes to this Notice

    We keep our Privacy Notice under regular review and may change it from time to time. If we make any significant changes, we will post the changes on this page.

     

    12. Links and third parties

    Where we provide links to websites of other organisations, this Notice does not cover how that organisation processes personal information and we are not responsible for the privacy practices organisations. We encourage you to read the privacy notices on the other websites you visit.

     

    13. How to contact us

    There are many ways you can contact us, including email, phone and post. Please let us know if you have any questions or concerns about this Notice or about the way in which Luxury Leisure Talarius processes your personal information by contacting us.

    Email: GDPRgroup@luxuryleisure.co.uk 

    Telephone: 0191 487 7030

    Post: Data Protection Officer
    Luxury Leisure Talarius
    362C Kingsway
    Team Valley Trading Estate
    Gateshead
    NE11 0PZ

    + Read More

Complaints Policy

We’re sorry to hear you’ve had a bad experience with us. We pride ourselves in providing the ultimate gaming experience, with excellent customer and machine–side service.
If you would like to make a complaint, the most effective process is to present your complaint to a member of management at our Admiral venues, as most queries are solved quickly and efficiently on site.
However, if you feel your complaint needs to be investigated further please fill out the form below and a member of the Admiral team will respond to your complaint. We aim to resolve all queries within 72 hours.

By ticking this box I consent that my details swill be passed to members of staff in Admiral for the purposes of processing my request. I understand that my personal identifiable information will be processed securely and transmitted electronically to 3rd party data processors and servers that meet EU privacy-shield compliant standards. My details will then be processed further for the purposes of sending me the response I have requested. I understand that I can opt out and remove my data by following the company data access request process available at www.admiralslots.co.uk/privacy/ and that otherwise, my data will be deleted after a period no longer than 12 months.