Terms and Conditions

GENERAL TERMS AND CONDITIONS

These Terms and Conditions (the “General Terms”) apply to all promotions (the “Promotion”) offered by RAL Limited & Luxury Leisure at each of our venues (premises), trading on the high street as Admiral and on the Admiral Advan+age App (the “App”).
Any promotion entered into at these premises (the “Premises”) shall be between the customer taking part in the particular transaction (the “Customer”) and (1) RAL Limited & Luxury Leisure (the “Company”) (2).
In these General Terms, the terms/conditions/rules displayed on the premises and websites for each individual Promotion are referred to as the “Specific Terms”. These General Terms and the relevant Specific Terms apply to any and all Promotions.
Customers are strongly advised to read the Specific Terms. By taking part in any Promotion the Customer shall be deemed to have read and accepted these General Terms and the Specific Terms applying.
Promotions are only open to those who are aged 18 and over and either present on the Premises at the time of entry or registered on the App. Customers who appear to be under 25 may be asked to provide ID before admission to the Premises and subsiquent Promotion.
Entry to a Promotion is in the discretion of the Company, but will be free of charge and entrants will be under no obligation to engage in any other gambling while on the Premises in order to take part in the Promotion unless clearly stated to the contrary. Promotions are not linked to any of the Customer’s gaming machine winnings nor does any gambling directly influence or enhance an entrant’s chances of winning a prize.
Prizes are assigned completely at random with the use of random mechanics such as blind, raffle-style draws that are independently conducted and supervised or via computerised random number generation.
Any collusion, attempts to defraud, manipulate or in any way abuse promotions along with any activity in venue which contravenes the company’s venue operating rules and procedures may result in forfeiture of any promotional offers or chances of winning a prize (for example, expulsion from site will remove a Customer’s ability to complete the promotion).
Subject to the Specific Terms and unless otherwise agreed with prize winners, prize obligations will be discharged fully within 7 days of the Promotion finish.
By entering into a Promotion you are confirming your consent to the release of your name in the event that you are awarded a prize as set out at 11 below. Your consent to the release can be withdrawn at any time prior to release, provided you do so in writing to the Company and it is received at the Premises before release.
Any changes to these General Terms will be published with 24 hours’ notice before changes are applicable unless there are significant or unexpected circumstances. In the event of urgent changes to these General Terms, the Company will use its best endeavours to ensure that no participating Customers are disadvantaged as a result of those changes.
Copies of these General Terms are available on request for the duration of the Promotion from Premises staff with 24 hours notice or in writing by email admiralslotscustomercare@luxury-leisure.co.uk or to the postal address below. Written correspondence must clearly state that it is a copy of the General Terms which is being requested.
Promotional entries that require a submission from Customers (including photo, video or text based submissions for instance) are copyright the original creators. By entering into such Promotion you are consenting to the use of such material by the Company on publicity channels such as electronic or printed media. Customers may withdraw their consent and request the removal of their material by emailing admiralslotscustomercare@luxury-leisure.co.uk or writing to the address below. Written correspondence must clearly reference the materials to which the correspondent is referring.
Any data gathered as part of any promotional activity is subject to the Customer’s standard privacy policy available at admiralslots.co.uk/privacy . Customers can opt out of any future communications by following the “unsubscribe” rules stated in that document or by requesting this in writing to admiralslotscustomercare@luxury-leisure.co.ukor to the postal address below. Written correspondence must clearly state the data which the Customer requires to be removed.
All details of Promotional mechanics, prize values and significant conditions are correct at time of writing and every effort has been made to ensure accuracy. The Promoter takes no responsibility for errors or omissions due to human error.
Promoter is RAL Limited & Luxury Leisure, Fifth Avenue Plaza, Team Valley Trading Estate, Gateshead, NE11 0BL.
Gambling should be a fun activity and participation should be within a customer’s financial means. Help for problem gambling may be acquired via the support tools available in this venue or via http://www.gamcare.org.uk, http://www.playnice.org.ukor co.uk
The Company only wishes to direct Promotions to those willing to participate in gambling who meet the legal criteria. If any individual wishes not be so approached they should notify the Company, preferably in writing.
Members of staff have no authority to vary or amend the General Terms or the Specific Terms and any assistance or advice offered by them in relation to any Promotion shall be without prejudice to that position.
In the event of a dispute about any Promotion, the Company’s complaints procedure will apply, a copy of which is available from a member of staff on the Premises or on written request from the Company at the address above.

GENERAL PROMOTIONAL TERMS AND CONDITIONS

Customer Promotions can be delivered through a range of channels including SMS, Email, the App and physical materials such as POS.

Customers are entitled to a maximum of 1x offer per day, per Premises unless otherwise stated on specific terms. Qualifying stake applied to all “Cash Match” and “Free Spins” offers unless otherwise stated on specific promotions terms.
Qualifying Stake refers to a customer deposit and is capped at £2 per spin, however can be less (e.g. £1 per spin) depending on the Promotion Terms.
The Company and Premises management reserve the right to refuse discount at any time. Cash Match and Free Spins Promotions are not valid on either roulette or blackjack games.
All credit (added to the machine as part of the Promotion) must be played through at least once, before the Customer can withdraw any funds. Full Terms and Conditions can be found in venue.
All ‘Types’ of Promotion available are prepared and delivered in accordance with the Gambing Commision, The Licencing Codes of Practice within, and the relevant CAP Codes (ASA).

SPECIFIC TERMS AND CONDITIONS FOR ADMIRAL LOYALTY PROGRAMMES

These Specific Terms applt to both the existing ‘Admiral Rewards’ loyalty programme and the new ‘Admiral Advan+age App’ Loyalty Programme (from August 2026).

Any “Cash Match” or “Free Spins” delivered to customers as a result of joining / registering with Admiral Rewards or the App, requires a qualifying stake up to a maximum of £1 per spin. For example, the customer will receive 10 Free Spins (£10) when they also deposit £10.
To receive rewards, a valid mobile phone number or email address must be supplied.
Cash match or free spins cannot be collected until played through at least once and are not valid on roulette or blackjack titles unless specified.

SPECIFIC TERMS AND CONDITIONS FOR ADMIRAL ADVAN+AGE APP

In addition to the above ‘Specific Terms and Conditions for Admiral Loyalty Programmes’ and both General and Promotional Terms there are further specific terms to users of the Admiral Advan+age App (the App), an application on both IOS and Android that will become available in 2026.

The differentiation to the above terms and conditions is the notion of ‘points’. App users can collect points regularly through various engagement and activity that can then be exchanged for rewards.
In most cases, collecting points does not require spend and can be collected freely. Examples of free point collection, includes:

1. Visiting the Premises (venue).
2. Entering a free-to-play Tournament.

In other cases, collecting points can be achieved through spend. An example of point collection from spend, includes:
1. Playing a specific game / title.
Accrued points can be exchanged for Promotional rewards. Examples of rewards include:
1. 1. Cash Match
  2. Free Spins
  3. Additional Prize Draw Entries
  4. Branded Merchandise
  5. Gift Cards.
All point collection / accrual and redemption requires to be in accordance with both our Promotional Terms and Conditions our General Terms and Conditions.
Neither Apple (IOS) or Google Play (Android) endorse or sponsor any of our Promotions, including Prize Draws.

RESPONSIBLE GAMBLING

Whilst Gaming in an Admiral venue is intended to be a fun and enjoyable leisure experience, we believe it is our responsibility to our customers to ensure that they are protected from the harms associated with problem gambling. To this end we employ a range of measures to prevent our customers suffering from gambling related harms and also signpost those whose gambling is having an adverse impact on other aspects of their life, to the best sources of help. Admiral and the entire Novomatic Group of companies are committed to providing an enjoyable and responsible gambling experience for over 18’s.

When gaming with us it’s important to remember:
You are buying entertainment, not investing money.
You should only spend what you can afford to lose.
In advance of playing you should set strict limits on how much you will spend.
Problems will arise if playing machines becomes the most important part of your life.
Playing should take up only a relatively small amount of your life and interest.
Playing within your means is likely to fun and exciting.
Spending outside your means is likely to create problems for you and others.
You shouldn’t play to escape from worries or pressure.
To support responsible gambling, machines can be reserved for a maximum of 15 minutes. Any credit is left at the customer’s own risk.
We operate a 2-machine limit for all our customers.
To get more information if you believe you or a loved one may have a problem with gambling, please visit www.gamcare.org.uk where you will find impartial, free and independent advice from trained counsellors. To learn more about Novomatic’s own responsible gambling support visit our Safer Gambling Webpage.

VOICE OF THE CUSTOMER – CUSTOMER SURVEY PRIZE DRAW

Click here to view the T&Cs for this promotion.