Customer Service Supervisor

Job Description

Job Description

Customer Service Supervisor- Admiral Casino, Folkestone

The Position:

Working in a fast-paced environment, our Relief Supervisors are responsible for supporting all aspects of the day to day operations of their venue.

We are on the lookout for driven individuals who can deliver impeccable customer service to our customers, team players, and leaders who can step up to support their venue in the day-to-day operations of the venue and support in the leadership of the venue team when the need requires.

This position would suit someone currently working in a customer service role with the experience or capability of supervising a team. This role would be ideal for someone who’s looking to take that next step in their career with plenty of progression opportunities for the right person in this growing company. Full training will be provided.

Hours, Days, and Shifts:

Fixed Term Contract (6 months), 24 hours per week over 3 days (Friday, Saturday & Sunday between 12am-8am)

Bonus and Rewards:

You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards.

Your Duties:

As a Relief Supervisor, your day-to-day duties may involve:

Bonuses:

We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards.

The Candidate:

We are looking for someone friendly, outgoing, and customer-focused. You will have a professional, customer-focused approach and a can-do attitude. You will need to undergo a basic DBS (Criminal Record) check as part of this role. The company will reimburse the cost of the check.

The ideal candidate will be:

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location.

Job Type: Permanent

Salary: £8.60 to £10.10 /hour

Job Types: Part-time, Contract

Salary: £8.60 to £10.10 /year

Customer Service Assistant

Job Description

Job Description

The Position:

Our Customer Service Assistants are responsible for meeting, greeting, and providing customers with an exceptional level of service. You will be on hand to help by answering questions and demonstrating new machine products. Full Training and Staff Uniform will be provided.

Hours, Days, and Shifts:

Permanent position: 24 hours per week over 3 days

Fixed Term position (6 months – Nightshift only): 24 hours per week over 3 days (Friday, Saturday & Sunday between 12am-8am)

Bonus and Rewards:

You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards.

Your Duties:

As one of our Customer Service Assistants, your day-to-day activities will involve:

Bonuses:

We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards.

The Candidate:

We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude.

The ideal candidate would:

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location.

Job Type: Permanent

Salary: £8.21 to £9.71 /hour

Job Types: Part-time, Contract, Permanent

Salary: £8.21 to £9.71 /year

Customer Service Assistant

Job Description

Customer Service Assistant – Admiral Casino: Gillingham

The Position:

Our Customer Service Assistants are responsible for meeting, greeting, and providing customers with an exceptional level of service. You will be on hand to help by answering questions and demonstrating new machine products. Full Training and Staff Uniform will be provided.

Hours, Days, and Shifts:

Permanent Fixed contract of 20 Hours per week, over 3 days

Bonus and Rewards:

You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards.

Your Duties:

As one of our Customer Service Assistants, your day-to-day activities will involve:

Bonuses:

We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards.

The Candidate:

We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer focused approach and a can do attitude.

The ideal candidate would:

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By you submitting your CV you are agreeing to your CV being retained in a secure location

Job Type: Permanent

Salary: £8.21 -£9.71 /hour

Job Types: Part-time, Permanent

Salary: £8.21 – £9.71 /hour

Customer Service Assistant

Job Description

Job Description

Customer Service Assistant – Admiral Casino: Dartford

The Position:

Our Customer Service Assistants are responsible for meeting, greeting, and providing customers with an exceptional level of service. You will be on hand to help by answering questions and demonstrating new machine products. Full Training and Staff Uniform will be provided.

Hours, Days, and Shifts:

Permanent, 30 hours per week over 5 days

Bonus and Rewards:

You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards.

Your Duties:

As one of our Customer Service Assistants, your day-to-day activities will involve:

Bonuses:

We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards.

The Candidate:

We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude.

The ideal candidate would:

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location

Job Types: Permanent

Salary: £8.41 to £9.91 per hour

Benefits:

Job Types: Part-time, Permanent

Salary: £8.41 to £9.91 /year

Venue Manager

Job Title: Venue Manager

Location: Admiral Casino – Eastleigh, Hampshire

Salary and Bonus Schemes:

Highly competitive, with a potential to earn 17% of your annual salary as a bonus on top of your Base Salary + other bonuses. We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards.

The role

The Managers of our Venues are responsible for day-to-day operations of their store, attracting new and retaining current customers, and managing the staff in their charge. This is a varied and hands-on role; no day will be the same as the other.

Your Duties:

The Candidate:

Ideally, you will have previous supervisory or management experience in a customer-facing role. We are looking for someone friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude. You will need to undergo a basic DBS (Criminal Record) check as part of this role. The company will reimburse the cost of the check.

The ideal candidate will be:

The Company

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly-esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants. The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location.

Job Type: Permanent

Job Types: Full-time, Permanent

Customer Service Assistant

Job Description

The Position:

Our Customer Service Assistants are responsible for meeting, greeting, and providing customers with an exceptional level of service. You will be on hand to help by answering questions and demonstrating new machine products. Full Training and Staff Uniform will be provided.

Hours, Days, and Shifts:

Permanent, 20 hours per week over 3 days (Potential overtime available)

Bonus and Rewards:

You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards.

Your Duties:

As one of our Customer Service Assistants, your day-to-day activities will involve:

Bonuses:

We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards.

The Candidate:

We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude.

The ideal candidate would:

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location

Area Manager- Norfolk/ Cambridge

Area Manager – Admiral Casinos and Slots (Luxury Leisure Talarius)

Permanent, Full time / 40 hours per week (5 days a week)

Covering between Norfolk/ Cambridge

Reporting to and working in partnership with the Regional Operations Manager (ROM), the Area Manager (AM) will effectively manage the day to day running of their areas. The AM will support and deliver the business strategy, through focused management and a store visit culture. The AM will have full accountability for their area teams, centring on driving and maximising all financial opportunities, within the Gaming, Tanning & Catering business streams. To be fully compliant, meet and exceed target to develop the business. The AM will work closely with the ROM in order to identify, recommend, implement, and support cost-effective solutions for all aspects of the business. The AM must liaise with management teams and support functions in order to maximise opportunities and minimise risk. The focus being on delivering results and giving the best service and experience to our customers.

You as a successful Area Manager, you will be able to complete the following as part of your overall role function:

Profit

Leadership

Customer Focus

Product

Machine Standards & Exceptions

Building & Maintenance

Marketing

Business Development & Expansion

Compliance & Security

Health & Safety and Human Resources

Please note that this list is not exhaustive and you may be asked to complete other reasonable duties.

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The interviews will be held upon receipt of a sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location

Customer Service Assistant

Job Description

The Position:

Our Customer Service Assistants are responsible for meeting, greeting, and providing customers with an exceptional level of service. You will be on hand to help by answering questions and demonstrating new machine products. Full Training and Staff Uniform will be provided.

Hours, Days, and Shifts:

Permanent, 30 hours per week over 5 days

Bonus and Rewards:

You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards.

Your Duties:

As one of our Customer Service Assistants, your day-to-day activities will involve:

Bonuses:

We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards.

The Candidate:

We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude.

The ideal candidate would:

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location

Job Type: Permanent

Salary: £8.21 to £9.71 per hour

Job Types: Part-time, Permanent

Salary: £8.21 to £9.71 /hour

Customer Service Assistant

The Position: Our Customer Service Assistants are responsible for meeting, greeting, and providing customers with an exceptional level of service. You will be on hand to help by answering questions and demonstrating new machine products. Full Training and Staff Uniform will be provided. Hours, Days, and Shifts: Permanent contract, 16 hours over 2 days (between hours of 8am -11pm) Bonus and Rewards: You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards. Your Duties: As one of our Customer Service Assistants, your day-to-day activities will involve: Bonuses: We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards. The Candidate: We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude. The ideal candidate would: The Company: Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience. We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable. Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants. The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location