CUSTOMER
SERVICE

You’ll find bingo in some of our venues, with a lot of venues offering a free-to-play bingo alternative.

We offer machine roulette in all of our venues! Including 20p Roulette, 100-1 Roulette, Dragonfire Roulette, High 5 Roulette and Original Roulette with Golden Odds.

Keep up to date with the latest game releases by joining Admiral Rewards at your nearest Admiral venue. This way, you’ll be the first to hear about our exciting new releases and be informed about how you can try this new game for free!

Every month we release at least one exciting new game! Whether that be from Novomatic, Blueprint, SG Gaming or Inspired! Want to be first to hear about these new releases? Join Admiral Rewards!

The biggest jackpot on offer is £500, with other jackpots ranging from £5 to £100!

We’re sorry that this has happened. Did you inform a member of the team? They’ll be able to fix the machine in no time! If not, they’ll transfer you to another machine with the same or similar game. And don’t worry, you won’t lose out… any credit you had on the faulty machine, will be transferred to the new machine.

As the market leader, we host a huge variety of timeless games in all of our venues. Produced by NOVOMATIC, we have Book of Ra, Lucky Lady’s Charm and Treasure Chest to name a few, with a vast range on offer from Blueprint, Astra, SG Gaming and many more!

Premium play, Star Trail, Fortune Spins and Powerplay are all features than can enhance your game. Available on £500 Jackpot machines, these features will unlock another level of fun, offering even more free spins, expanding wilds and multi-wins! Try it today!

Each venue hosts a variety of background games to suit all interests, with additional games coinciding with national and international events. Depending on the venue, you will be able to take part in free bingo, prize draws and raffles alongside machine plays.

We pride ourselves in offering the best slots entertainment on the high street! From £75 to £500 Jackpot machines you’ll sure find what you’re looking for! Whether that be the latest in gaming technology, such as Novomatics VIP’s & Panthera’s, BluePrints AuroraMax’s and Inspired’s Storm & Flex’s or the classic fruit machines that everyone loves! To discover more about our latest titles on these machines, click here!

You’ll find most games across all our venues. In the instance where we don’t have a particular game that you’ve played elsewhere, chances are we’re already working on trying to get that game in the venue! Alternatively, you can speak to a member of the team and they will be able to show you games that are very similar to the one you’re looking for!

View some of your favourite games on the website, there you will find hints and tips!

Yes, it’s called Admiral Rewards! Once joined, you’ll received tailored, bespoke offers that are just for you! Ask a member of the team in our venues to join. Over 18’s only.

If you have a query or complaint about your Admiral experience please click here and a member of the Admiral team will be happy to help you. We aim to resolve all queries within 7 working days. Alternatively, you can speak to any member of staff who will be more than happy to help you anyway they can.

Come see for yourself. We can tell you all the things we think you should know but you will only ever truly find out by paying us a visit! Don’t forget to let us know what you think ?

It couldn’t be easier! Simply head down to your most convenient Admiral venue and speak to one of our helpful team members – No membership is required! Once there, you have the option to sign up to Admiral Rewards – where you’ll receive exclusive welcome offers straight to your phone! The team are always on hand to ensure you have the upmost comfortable Admiral experience. Click here to find your nearest venue. Over 18’s only.

All customer data is secure and only accessible to the online mailers at Admiral, who send exclusive offers and updates to our protected mailing list. No data will be passed on to a third party. For more information, please see our Privacy Policy here.

All gamers receive selected free refreshments including; fresh juices, soft drinks, tea, coffee and hot chocolate, along with a selection of biscuits & / or snacks.

We certainly do, and its FREE! To get online, simply connect to ‘Admiral-Free-WiFi’. Register once and you’ll be connected each and every time.

Some of our venues offer on-site parking, but due to the convenient location of our venues there is always a public transport link, on-street parking or car park close by.

The majority of our venues have a dedicated smoking areas, just ask a member of staff who will be happy to show you where!  E-Cigarettes are welcome in some of our venues, simply ask one of our friendly team members when you visit.

Yes, all our venues have customer toilets!

If you’re not happy about the way we have provided services please click here.

Most of our venues have an ATM machine, with the addition of a change machine. Simply ask a member of the team to direct you to the ATM or provide you with change of a note… they’re happy to help!

Kwik Tan salons are incorporated in over 40 of our venues! Kwik Tan dominate the sunbed industry, providing a clean, safe and relaxing tanning experience, in convenient locations with unbeatable prices. Always implementing the latest tanning technology, Kwik Tan will help you achieve your perfect tan! Click here for more information about Kwik Tan, and to find you nearest salon.

Please allow up to 72 hours for a response as our Customer Service help lines are available Monday to Friday 9am to 5:30pm. If you still haven’t heard after this time, you can email us at Customercare@admiralslots.co.uk or contact us via Facebook messenger: m.me/admiralslots .

Click here to search for the venue you would like to visit or contact. You will find their opening times, plus their contacts details including the venue’s address and phone number.

Speak to a member of staff in the venue from which you want to exclude; or complete the Self Exclusion Form and one of our trained staff will be in touch to obtain further details and complete the process for you.

Gaming at Admiral is intended to be a fun and enjoyable experience; however we recognize that sometimes it can be problematic. If gambling is affecting you or someone close to you, rest assured, we will endeavor to get the help you need. We work closely with BeGambleAware, an independent charity who provide help, guidance and confidential support to both those directly and indirectly affected by gambling. Click here for more information and to get the support you need.

Yes, you can win more than 1 prize – if you are placed in the top 3 by participating on multiple days then you do win both prizes. However, the prizes will be paid with 2 separate free play vouchers which you can use consecutively during your next visit or redeem over the following 7 days if preferred.

Simply visit the venue the following week after entering the tournament and the venue staff will be able advise if you have won a prize.

Free play vouchers can be redeemed by speaking to a member of staff who can input the unique code on the machine. All tournament prize amounts must be played through in full either at £1 or £2 stake. Any money won during the free play credit can be banked and claimed as cash when the free play amount until any winnings can be claimed.

Winnings can be claimed once the free play amount has been played in full.

To be in with a chance of claiming a tournament prize, you will need to be in the top 3 – so if your score is within the top 3 then you win!

You are given £50 credit and 5 minutes, to gain the highest score possible, and your tournament play ends when either your credit or time runs out.

All prizes won from a tournament must be claimed from the venue won within 7 days.

Typically, tournaments are over 3 days, but this can change again depending on a number of factors.

Customers can enter a tournament once per day, per venue for the tournament duration.

There are 3 prizes per venue, ranging up to £150, but this depends on the venue – venue staff can advise prize amounts for your venue. The prizes are free play vouchers that you can redeem on the tournament machine for you to enjoy. Prize amounts can’t be claimed as cash.

Yes. Entry into our tournaments is completely free – simply visit one of our venues during a tournament period & ask a member of staff to participate.

No, there is absolutely no obligation to gamble, you can simply enjoy the tournament and atmosphere if you prefer.

Typically, tournaments take place at different times each month. Tournaments can be at the start of the month, mid-month, or end of the month – if you sign up for Admiral Rewards you can receive SMS, Email and Social updates so you never miss out.

Click here to find out more about our latest tournament.

Tournaments are a great way for our customers to play new and exciting games and try new features, all for free. Customers enjoy visiting our venues not only to play slots but also to interact with other players, friends, and staff. Tournaments provide an opportunity for this as our venues are regarded as fun-friendly communities for many of our customers – a home-from-home.