Field Service Technician
Permanent (Full-Time)

Job Description

Role Purpose:

To travel to sites in order to repair machines as dictated by the Service Level Agreement. To perform servicing of machines as per the maintenance schedule. Forge and support communication lines with Operations Structure to aid concise information flow to represent the company in a professional manner.

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard
  • To repair all faults, where possible, as dictated by the Service Level Agreement
  • To notify your Line Manager of any faults that you are unable to fix
  • To monitor and amend, where necessary, operating percentages as per Company Policy
  • To liaise with the Central Stores facility for the order of any required parts
  • To be responsible for your own development of machine knowledge
  • To ensure all machines meet the required standards as per the Service Level Agreement
  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule
  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement
  • To meet and exceed targets for:
  • Servicing
  • Presentation
  • Mech, Glass and Reel Cleaning
  • To undertake machine moves to company standards and with limited disruption

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with
  • Ensure customers feel valued, learn their names and use it during conversations
  • Where appropriate, provide advice and tips on playing the machines
  • To professionally handle customers comments and complaints


  • Ensure the company security policies and procedures are adhered to at all times
  • Effectively implement, on a day-to-day basis, the Health & Safety and Social Responsibility training you have been given
  • In line with current Gambling Laws “Think 25” at all times
  • To be aware of and follow all legal and company policies and procedures as instructed
  • Ensure Protection of the Company’s Licensing Obligations/Objectives

Mobile, laptop and company car will be provided.


South East London

Working Hours



Up to £26,500 dependant on experience

Job Location

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Your answers to the following 2 questions will not affect your application, they are solely for informational purposes:

Are you within 45 minutes travel time of the venue that you are applying for? - Optional

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Due to the customer service nature of the business, are you able to stand/walk within venue for long periods of time? - Optional

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