Customer Service Assistant (Trainee Supervisor)
Permanent (Full-Time)

Job Description

Customer Service Assistant (Trainee Supervisor)

The Position:

Admiral Casinos have a fantastic opportunity for an outgoing and personable candidate to join our team as a Customer Service Assistant who could develop into a supervisory position.

Working in a fast-paced environment, our Customer Service Assistants and Supervisors are responsible for driving all aspects of the business. In this hands-on role, you will also be answering customer queries, driving promotions, and demonstrating new gaming machine products. Full training will be provided.

Hours, Days, and Shifts:

Permanent contract of 30 hours over 5 days.
You’ll mainly work the late/evening shift from 5pm until 11pm

Bonus and Rewards:

You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards.

Your Duties:

You’ll start with the business as a Customer Service Assistant in order to understand the fundamentals of our organisation. As you develop, train, and work in your supervisory functions, you step up as a Relief Supervisor within the business. The ideal candidate would progress and develop into a fully-fledged Supervisor with all the perks involved.

As a Customer Service Supervisor, your day-to-day duties may involve:

  • Handling cash and giving change
  • Providing food and beverages to customers
  • Promoting offers, events, and other bonuses in store
  • Maintaining the appearance of the store
  • Checking the ID of customers who look 25 and under
  • Holding a change float for the venue to distribute to staff
  • Opening and Closing the venue
  • Refill Machines with change should they be depleted
  • Manage the staff in your charge and play a part in the planning of staff on shift

The Candidate:

We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude. You will need to undergo a basic DBS (Criminal Record) check as part of this role. The company will reimburse the cost of the check.

The ideal candidate will be:

  • Confident
  • Self-motivated and driven to succeed
  • Highly organised and able to multitask
  • Well presented & professional
  • Experienced as in a supervisory capacity in a customer-facing role

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your CV being retained in a secure location.

West Midlands
Closing Date



Ellesmere Port

Working Hours



£8.21 to £9.71

Job Location

Apply Now

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I confirm that I am aged 18 or older.
I confirm that I have the right to work in the UK.
Your answers to the following 2 questions will not affect your application, they are solely for informational purposes:

Are you within 45 minutes travel time of the venue that you are applying for? - Optional

Yes No

Due to the customer service nature of the business, are you able to stand/walk within venue for long periods of time? - Optional

Yes No

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