Customer Service Assistant
Temporary (Full-Time)

Job Description

Reporting to the Site Manager / General Manager.

 

The role is to ensure that the shop floor is manned, pushers and cranes are filled and maintained, customers assisted and queries dealt with.

To man the cash desk as required.

To staff the Adult Gaming area if require (extra training and tuition given).

To serve behind the prize shop as required

 

RESPONSIBILITIES

  • Assist with opening, closing and moving machines as needed.
  • Responsible for ensuring pushers are swagged and attractive for play.
  • Responsible for ensuring cranes are reset after play, and refilled as necessary.
  • Ensure that regular cleaning is carried out.
  • Assist with customers on site.
  • Serve customers with change at the cash desk, and keep an accurate float.
  • Assist with the running of the Adult Gaming area, ensuring only over 18’s are permitted entry.
  • Serve refreshments in the Adult Gaming area
  • Serve customers in the prize shop.
  • Fill stock and account for stock in the shop

 

SKILLS REQUIRED

  • Good timekeeping and reliability essential
  • Exceptional personal presentation.
  • Working flexibility preferred.
  • Must be numerate, and fluent in English.

 

WORKING CONDITIONS

  • Ideally a fixed term contract to 30th September 2019, but shorter terms considered.
  • Shorter lengths of employment maybe available (eg University students)
  • Weekend only positions also available.
  • Position at either Playland, Old Town Amusements or Flamingo Amusements – all on Hastings seafront
  • 5 days / 35 hours minimum – more required during holidays
  • During school holidays and staff holidays will be 6 day working
  • Early shifts can start at 8.30 am, and late shifts finishes can be as late as midnight.
  • Some uniform provided
  • No holidays permitted during school holidays under any circumstances.
  • Saturday and Sunday working mandatory throughout the year.
  • Days off will be weekdays, except in exceptional circumstances
  • Bank holiday working mandatory
  • Rate of Pay – National Living Wage
  • 28 days holiday pro-rata, normally paid at end of contract

 

 


Region
South EastSouth West
Department
Operations
Location

Hastings

Working Hours

35 per week minimum

Salary

£8.21


Job Location

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Due to the customer service nature of the business, are you able to stand/walk within venue for long periods of time? - Optional

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